{"id":124428,"date":"2025-05-29T23:14:00","date_gmt":"2025-05-29T21:14:00","guid":{"rendered":"https:\/\/territorialchallenges.com\/?p=124428"},"modified":"2025-05-29T23:14:01","modified_gmt":"2025-05-29T21:14:01","slug":"kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains","status":"publish","type":"post","link":"https:\/\/territorialchallenges.com\/en\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/","title":{"rendered":"Kraken and National Grid: using artificial intelligence to serve 6.5 million American customers"},"content":{"rendered":"<p>National Grid adopts Kraken&#039;s AI platform to transform the experience of its 6.5 million customers in New York and Massachusetts. A digital revolution driven by data and the cloud, it promises greater efficiency, reliability, and responsiveness for the American energy system. National Grid, a key player in the distribution of electricity\u2026 <\/p>\n<div class=\"pmpro_content_message\">Article only viewable by subscribers.<br \/><a href=\"https:\/\/territorialchallenges.com\/wp-login.php\">Connection<\/a><br \/><a href=\"https:\/\/territorialchallenges.com\/en\/wp-login.php\/?action=register\">Register<\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>National Grid adopte la plateforme IA de Kraken pour transformer l\u2019exp\u00e9rience de ses 6,5\u202fmillions de clients \u00e0 New York et dans le Massachusetts. Une r\u00e9volution num\u00e9rique port\u00e9e par les donn\u00e9es et le cloud, qui promet plus d\u2019efficacit\u00e9, de fiabilit\u00e9 et de r\u00e9activit\u00e9 pour le syst\u00e8me \u00e9nerg\u00e9tique am\u00e9ricain. National Grid, acteur cl\u00e9 de la distribution d\u2019\u00e9lectricit\u00e9... <\/p>\n<div class=\"pmpro_content_message\">Article only viewable by subscribers.<br \/><a href=\"https:\/\/territorialchallenges.com\/wp-login.php\">Connection<\/a><br \/><a href=\"https:\/\/territorialchallenges.com\/en\/wp-login.php\/?action=register\">Register<\/a><\/div>","protected":false},"author":11,"featured_media":124430,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"pmpro_default_level":0,"footnotes":""},"categories":[18,124],"tags":[],"blocksy_meta":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Kraken et National Grid : l\u2019intelligence artificielle au service de 6,5 millions de clients am\u00e9ricains - Territorial Challenges<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/territorialchallenges.com\/en\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kraken et National Grid : l\u2019intelligence artificielle au service de 6,5 millions de clients am\u00e9ricains - Territorial Challenges\" \/>\n<meta property=\"og:description\" content=\"National Grid adopte la plateforme IA de Kraken pour transformer l\u2019exp\u00e9rience de ses 6,5\u202fmillions de clients \u00e0 New York et dans le Massachusetts. Une r\u00e9volution num\u00e9rique port\u00e9e par les donn\u00e9es et le cloud, qui promet plus d\u2019efficacit\u00e9, de fiabilit\u00e9 et de r\u00e9activit\u00e9 pour le syst\u00e8me \u00e9nerg\u00e9tique am\u00e9ricain. National Grid, acteur cl\u00e9 de la distribution d\u2019\u00e9lectricit\u00e9 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/territorialchallenges.com\/en\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/\" \/>\n<meta property=\"og:site_name\" content=\"Territorial Challenges\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-29T21:14:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-29T21:14:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/territorialchallenges.com\/wp-content\/uploads\/2025\/05\/transitionenergetiqueImage28.05.25.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"850\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"ni.abdi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Ni.abdi\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"ni.abdi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/territorialchallenges.com\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/territorialchallenges.com\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/\"},\"author\":{\"name\":\"ni.abdi\",\"@id\":\"https:\/\/territorialchallenges.com\/#\/schema\/person\/098f145c7c61a021c425e010f840080f\"},\"headline\":\"Kraken et National Grid : l\u2019intelligence artificielle au service de 6,5 millions de clients am\u00e9ricains\",\"datePublished\":\"2025-05-29T21:14:00+00:00\",\"dateModified\":\"2025-05-29T21:14:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/territorialchallenges.com\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/\"},\"wordCount\":981,\"publisher\":{\"@id\":\"https:\/\/territorialchallenges.com\/#organization\"},\"articleSection\":[\"Transition \u00c9nerg\u00e9tique\",\"Actualit\u00e9 internationale\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/territorialchallenges.com\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/\",\"url\":\"https:\/\/territorialchallenges.com\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/\",\"name\":\"Kraken et National Grid : l\u2019intelligence artificielle au service de 6,5 millions de clients am\u00e9ricains - Territorial Challenges\",\"isPartOf\":{\"@id\":\"https:\/\/territorialchallenges.com\/#website\"},\"datePublished\":\"2025-05-29T21:14:00+00:00\",\"dateModified\":\"2025-05-29T21:14:01+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/territorialchallenges.com\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/territorialchallenges.com\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/territorialchallenges.com\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/territorialchallenges.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Kraken et National Grid : l\u2019intelligence artificielle au service de 6,5 millions de clients am\u00e9ricains\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/territorialchallenges.com\/#website\",\"url\":\"https:\/\/territorialchallenges.com\/\",\"name\":\"Territorial Challenges\",\"description\":\"Veille Internationale - Strat\u00e9gie Intelligentes - Bonnes pratiques\",\"publisher\":{\"@id\":\"https:\/\/territorialchallenges.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/territorialchallenges.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/territorialchallenges.com\/#organization\",\"name\":\"Territorial Challenges\",\"url\":\"https:\/\/territorialchallenges.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/territorialchallenges.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/territorialchallenges.com\/wp-content\/uploads\/2023\/10\/logo-1.png\",\"contentUrl\":\"https:\/\/territorialchallenges.com\/wp-content\/uploads\/2023\/10\/logo-1.png\",\"width\":1832,\"height\":576,\"caption\":\"Territorial Challenges\"},\"image\":{\"@id\":\"https:\/\/territorialchallenges.com\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/territorialchallenges.com\/#\/schema\/person\/098f145c7c61a021c425e010f840080f\",\"name\":\"ni.abdi\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/territorialchallenges.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/2a2f2491f3c80039986ba989b1e4b510?s=96&d=identicon&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/2a2f2491f3c80039986ba989b1e4b510?s=96&d=identicon&r=g\",\"caption\":\"ni.abdi\"},\"sameAs\":[\"https:\/\/twitter.com\/Ni.abdi\"],\"url\":\"https:\/\/territorialchallenges.com\/en\/author\/ni-abdi\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Kraken et National Grid : l\u2019intelligence artificielle au service de 6,5 millions de clients am\u00e9ricains - Territorial Challenges","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/territorialchallenges.com\/en\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/","og_locale":"en_US","og_type":"article","og_title":"Kraken et National Grid : l\u2019intelligence artificielle au service de 6,5 millions de clients am\u00e9ricains - Territorial Challenges","og_description":"National Grid adopte la plateforme IA de Kraken pour transformer l\u2019exp\u00e9rience de ses 6,5\u202fmillions de clients \u00e0 New York et dans le Massachusetts. Une r\u00e9volution num\u00e9rique port\u00e9e par les donn\u00e9es et le cloud, qui promet plus d\u2019efficacit\u00e9, de fiabilit\u00e9 et de r\u00e9activit\u00e9 pour le syst\u00e8me \u00e9nerg\u00e9tique am\u00e9ricain. National Grid, acteur cl\u00e9 de la distribution d\u2019\u00e9lectricit\u00e9 [&hellip;]","og_url":"https:\/\/territorialchallenges.com\/en\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/","og_site_name":"Territorial Challenges","article_published_time":"2025-05-29T21:14:00+00:00","article_modified_time":"2025-05-29T21:14:01+00:00","og_image":[{"width":1280,"height":850,"url":"https:\/\/territorialchallenges.com\/wp-content\/uploads\/2025\/05\/transitionenergetiqueImage28.05.25.jpg","type":"image\/jpeg"}],"author":"ni.abdi","twitter_card":"summary_large_image","twitter_creator":"@Ni.abdi","twitter_misc":{"Written by":"ni.abdi","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/territorialchallenges.com\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/#article","isPartOf":{"@id":"https:\/\/territorialchallenges.com\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/"},"author":{"name":"ni.abdi","@id":"https:\/\/territorialchallenges.com\/#\/schema\/person\/098f145c7c61a021c425e010f840080f"},"headline":"Kraken et National Grid : l\u2019intelligence artificielle au service de 6,5 millions de clients am\u00e9ricains","datePublished":"2025-05-29T21:14:00+00:00","dateModified":"2025-05-29T21:14:01+00:00","mainEntityOfPage":{"@id":"https:\/\/territorialchallenges.com\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/"},"wordCount":981,"publisher":{"@id":"https:\/\/territorialchallenges.com\/#organization"},"articleSection":["Transition \u00c9nerg\u00e9tique","Actualit\u00e9 internationale"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/territorialchallenges.com\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/","url":"https:\/\/territorialchallenges.com\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/","name":"Kraken et National Grid : l\u2019intelligence artificielle au service de 6,5 millions de clients am\u00e9ricains - Territorial Challenges","isPartOf":{"@id":"https:\/\/territorialchallenges.com\/#website"},"datePublished":"2025-05-29T21:14:00+00:00","dateModified":"2025-05-29T21:14:01+00:00","breadcrumb":{"@id":"https:\/\/territorialchallenges.com\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/territorialchallenges.com\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/territorialchallenges.com\/2025\/05\/29\/kraken-et-national-grid-lintelligence-artificielle-au-service-de-65-millions-de-clients-americains\/124428\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/territorialchallenges.com\/"},{"@type":"ListItem","position":2,"name":"Kraken et National Grid : l\u2019intelligence artificielle au service de 6,5 millions de clients am\u00e9ricains"}]},{"@type":"WebSite","@id":"https:\/\/territorialchallenges.com\/#website","url":"https:\/\/territorialchallenges.com\/","name":"Territorial Challenges","description":"Veille Internationale - Intelligent strategies - Best practices","publisher":{"@id":"https:\/\/territorialchallenges.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/territorialchallenges.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/territorialchallenges.com\/#organization","name":"Territorial Challenges","url":"https:\/\/territorialchallenges.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/territorialchallenges.com\/#\/schema\/logo\/image\/","url":"https:\/\/territorialchallenges.com\/wp-content\/uploads\/2023\/10\/logo-1.png","contentUrl":"https:\/\/territorialchallenges.com\/wp-content\/uploads\/2023\/10\/logo-1.png","width":1832,"height":576,"caption":"Territorial Challenges"},"image":{"@id":"https:\/\/territorialchallenges.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/territorialchallenges.com\/#\/schema\/person\/098f145c7c61a021c425e010f840080f","name":"ni.abdi","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/territorialchallenges.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/2a2f2491f3c80039986ba989b1e4b510?s=96&d=identicon&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/2a2f2491f3c80039986ba989b1e4b510?s=96&d=identicon&r=g","caption":"ni.abdi"},"sameAs":["https:\/\/twitter.com\/Ni.abdi"],"url":"https:\/\/territorialchallenges.com\/en\/author\/ni-abdi\/"}]}},"_links":{"self":[{"href":"https:\/\/territorialchallenges.com\/en\/wp-json\/wp\/v2\/posts\/124428"}],"collection":[{"href":"https:\/\/territorialchallenges.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/territorialchallenges.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/territorialchallenges.com\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/territorialchallenges.com\/en\/wp-json\/wp\/v2\/comments?post=124428"}],"version-history":[{"count":1,"href":"https:\/\/territorialchallenges.com\/en\/wp-json\/wp\/v2\/posts\/124428\/revisions"}],"predecessor-version":[{"id":124431,"href":"https:\/\/territorialchallenges.com\/en\/wp-json\/wp\/v2\/posts\/124428\/revisions\/124431"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/territorialchallenges.com\/en\/wp-json\/wp\/v2\/media\/124430"}],"wp:attachment":[{"href":"https:\/\/territorialchallenges.com\/en\/wp-json\/wp\/v2\/media?parent=124428"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/territorialchallenges.com\/en\/wp-json\/wp\/v2\/categories?post=124428"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/territorialchallenges.com\/en\/wp-json\/wp\/v2\/tags?post=124428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}